Warranty Information

What is a Warranty?

A warranty is a promise made by the manufacturer or seller of a product to repair or replace it if it fails to perform as expected within a specified period of time. The length and terms of a warranty can vary depending on the product and manufacturer, but they typically cover defects in materials or workmanship and provide protection against unexpected failures.

Warranty Coverage

All products sold by Binarytribelectronics come with a manufacturer's warranty, unless otherwise specified. The length and terms of the warranty can vary by product and manufacturer, but most typically range up to one year. The warranty covers defects in materials and workmanship, as well as any issues that arise due to normal use of the product.

If a product fails to perform as expected during the warranty period, we will repair or replace the product at no additional cost to you. Our warranty does not cover damage resulting from accidental damage, abuse, misuse, or unauthorized modifications to the product.

How to File a Warranty Claim

If you experience any issues with your product during the warranty period, we're here to help. Here's what you need to do to file a warranty claim:

1. Contact Binarytribelectronics customer service by phone or email to report the issue.
2. Provide a description of the problem and any relevant information, such as the model and serial number of the product.
3. If the issue can't be resolved over the phone, you may be asked to return the product to us for further evaluation.
4. If it's determined that the product is covered by the warranty, we will repair or replace the product at no additional cost to you.

Warranty Repairs and Replacements

In the event that your product needs to be repaired or replaced, we will take care of the process as quickly and efficiently as possible. If a repair is required, we'll either repair the product on-site or send it to the manufacturer for repair, depending on the nature of the issue and the terms of the warranty. If a replacement is required, we'll either send you a replacement product or have you return the original product for a full refund, depending on the terms of the warranty.