FAQs

To purchase a product on our website, follow these steps:

1. Browsing Products: Browse through our wide variety of products on the website.

2. Adding to Cart: Once you've found the product you wish to buy, click on the 'Add to Cart' button.

3. Checkout: You can add multiple items to your cart or click on "Buy It Now" to proceed directly to checkout.

4. Payment: Select your preferred payment method and complete the payment process.

5. Delivery or Pickup: Depending on your preference, choose between delivery to your specified location or pick up the order at our office in Highlands, Phoenix.

If you have any questions or need assistance, you can contact us via WhatsApp/Telegram at 58146404 or through live chat on the website by clicking on the messenger icon.

Do you have a physical store location, or are you online-only?

We operate exclusively online, but we do offer the option for customers to pick up their orders at our office located in Highlands, Phoenix. Our business primarily functions through our website, providing customers with easy access to our wide range of products and convenient online shopping experience.

Are there any specific times when I can or cannot place an order?

You can place orders on our website 24/7, allowing for flexibility and convenience in purchasing our products. However, there are specific times for certain processes such as digital item delivery and office pick-up:

1. Digital Item Delivery: Digital items such as gift card codes, game codes, software codes, and e-books are delivered instantly after payment during designated digital delivery hours:

   • Monday-Friday: 10:30 AM - 10:00 PM
   • Saturday: 10:30 AM - 9:00 PM
   • Sunday: 10:30 AM - 5:00 PM

2. Office Pick-Up: If you choose to pick up your order at our office in Highlands, please note our office hours:

   • Monday-Friday: 11:00 AM - 5:00 PM
   • Saturday: 11:00 AM - 5:00 PM
   • Sunday: Closed

Orders placed outside of these hours will be processed during the next available time slot.

Do you offer delivery, and if so, what are the options and costs?

Yes, we offer delivery for both physical and digital products. Here are the options and costs:

Physical Product Delivery:

• Free Delivery (Shipping) at Designated Points: We offer free delivery within 1 business day for all physical products at our designated points, which include various locations such as Bagatelle Mall, Trianon Shopping Park, Phoenix Mall, Curepipe Municipal Council, So'flo Floreal, Quatre Bornes Metro Station, Vacoas Metro Station, and Ebène Cybercity. Orders placed before 2 PM are usually ready for delivery within 4 hours at designated points.

• Delivery to Other Areas: For areas not covered by our designated delivery points, we will contact you to arrange delivery. Delivery charges may apply depending on your location and chosen delivery method.

• Pick-Up at Our Office: Customers also have the option to pick up their orders directly from our office in Highlands. Orders are typically ready for pick-up within 4 hours after placement. There is no additional cost for pick-up.

Digital Product Delivery:

• Digital items such as gift card codes, game codes, software codes, and e-books are delivered instantly after payment during designated digital delivery hours.
• There are no delivery costs for digital products.

For specific delivery costs or arrangements, feel free to contact us via WhatsApp/Telegram at 58146404.

What is the typical timeframe for receiving an order, considering different product types and delivery methods?

The timeframe for receiving an order varies depending on the product type and delivery method:

Physical Products:

• Free Delivery (Shipping) at Designated Points: Orders placed before 2 PM are usually ready for delivery within 4 hours at designated points. Delivery within 1 business day is guaranteed for physical products at our designated points.
• Delivery to Other Areas: For areas not covered by our designated delivery points, delivery times may vary, and we will contact you to arrange delivery. Typically, delivery takes 1-3 business days depending on your location and chosen delivery method.
• Pick-Up at Our Office: Orders are typically ready for pick-up within 4 hours after placement. You can pick up your order at our office during our office hours.

Digital Products:

• Digital items such as gift card codes, game codes, software codes, and e-books are delivered instantly after payment during designated digital delivery hours.
• There is no waiting time for digital product delivery as they are delivered instantly after payment confirmation.

For more precise delivery estimates or any inquiries about your specific order, please contact us via WhatsApp/Telegram at 58146404.

What payment methods do you accept for online purchases?

We accept the following payment methods for online purchases:

1. Juice: Payments can be made using the Juice mobile payment service.
2. MyT Money: Payments can be made using the MyT Money mobile payment service.
3. Blink : Payments can be made using the Blink mobile payment service.
4. Bank Transfers: We also accept payments via bank transfers. Please contact us for instructions on how to proceed with this payment method.

After completing your payment, click on "Complete Order" to finalize your purchase. Additionally, payment on delivery is available for physical products only (Local Delivery & Self-Pickup). If you have any questions or require assistance with payment, feel free to reach out to us.

Do you offer any warranty or guarantee on your products?

Yes, we offer warranty or guarantee on our products. Here are the details:

1. Warranty Policy: All our products come with a warranty. For specific warranty terms and duration, please refer to our warranty policy. If you have any questions regarding the warranty coverage of a particular product, feel free to contact us for clarification.

2. Defective Products: If a product is found to be defective within 5 days of purchase and is covered under warranty, a replacement may be considered. Please reach out to us with details of the issue, and we will assist you accordingly.

3. Return Policy: Please note that for digital products, returns are not eligible. Therefore, we recommend ensuring that you are purchasing the correct product that is compatible with your console and not already possessed. However, in the case of physical products, our return policy applies as per the terms outlined in our warranty policy.

If you have any further questions about our warranty or guarantee policies, please do not hesitate to contact us for assistance.

Can you explain what "FAA" stands for and how it works when purchasing digital games?

"FAA" stands for "Full Access Account." It is a purchasing option offered for digital games on our platform. Here's how it works:

1. Full Access: When you purchase a digital game through the "FAA" option, you receive an unrestricted regional console account.

2. Original Game: The account comes with a brand-new, original game that can be downloaded directly from the respective gaming store platform.

3. Multi-Account Access: The game can be accessed and played from all accounts on your console. Additionally, it can be played concurrently on another console as a secondary device.

4. Editable Credentials: The login credentials for the account will be sent to you via email or WhatsApp within 10 minutes (in rare cases, it may take up to 2 hours).

5. Usage Instructions: To get your game downloaded, simply sign in with the provided credentials, initiate the game download for your console, switch back to your personal account, locate the game within your library, and start playing.

6. Special Editions, DLC, and Languages: In some instances, to access special editions, DLC packs, or bonuses, it may be necessary to play directly on the provided account. Additionally, please note that while our games are primarily in English, French language support is available for certain titles, though not all games offer this option.

It's important to note that "FAA" provides you with full ownership of the game, allowing you to run it on two consoles and have the freedom to uninstall and reinstall it as often as you like. Additionally, you can effortlessly purchase more games using your existing profile, ensuring a seamless gaming experience.

If you have any further questions about the "FAA" option or how it works, please feel free to reach out to us for clarification.

How do I install the games I purchase from you, depending on the format (physical disc, code, or account)?

Here's how you can install the games you purchase from us based on the format:

1. Physical Disc Version:

   • Insert the disc into your gaming console.
   • Follow the on-screen prompts to install the game.
   • Once the installation is complete, you can launch the game and start playing.

2. Game Code:

   • If you've purchased a game code, you'll receive it via email or WhatsApp.
   • Redeem the code on the respective gaming platform (e.g., PlayStation Store, Xbox Store, Steam, etc.).
   • Once redeemed, the game will be added to your library/account.
   • Download and install the game from your library/account.
   • Launch the game and start playing.

3. Full Access Account (FAA):

   • If you've purchased a game through the FAA option, you'll receive an account with the game pre-installed.
   • You'll also receive login credentials for the account via email or WhatsApp.
   • Sign in to your gaming console with the provided credentials.
   • Locate the game within the account's library.
   • Download and install the game to your console from the account's library.
   • After installation, you can play the game from your personal account.

If you encounter any issues during the installation process or need further assistance, please don't hesitate to contact us. We're here to help ensure a smooth gaming experience for you.